Job Summary

We are looking for a Client Relationship Manager (CRM) who will be responsible for maintaining strong relationships with existing clients, providing effective after-sales service, resolving client queries, and ensuring timely follow-up from order placement until payment collection.

Key Responsibilities

- Manage and maintain relationships with existing clients.

- Follow up with clients after order placement and ensure their requirements are properly addressed.

- Provide complete after-sales service and support to clients.

- Coordinate with clients from order confirmation until payment collection.

- Regularly communicate with clients and collect genuine feedback regarding products and services.

- Understand and resolve client queries, complaints, and concerns promptly.

- Act as the primary point of contact for client complaints and coordinate with the concerned department for resolution.

- Provide clients with proper information and support regarding company products and services.

- Conduct regular follow-ups to ensure client satisfaction and retention.

- Understand client requirements and take appropriate action to resolve issues.

- Maintain regular communication with important clients and ensure a positive client experience.

Key Skills & Requirements

- Polite, professional, and customer-focused personality.

- Strong follow-up and relationship management skills.

- Excellent verbal and written communication skills.





- Ability to communicate confidently with clients and internal teams.

- Proactive approach towards client issues and requirements.

- Ability to understand situations and respond appropriately.

- Strong problem-solving and coordination skills.

- Good knowledge of company products/services or ability to learn them quickly.

- Ability to handle client calls and follow-ups regularly.

- Good negotiation and convincing skills will be an advantage.

- Ability to build and maintain long-term client relationships.

Management & Client Coordination

- The CRM will work closely with management to understand important client requirements and concerns.

- The CRM will be required to have regular discussions with the Managing Director/Management 2–3 times a week regarding client queries, feedback, and retention strategies.

- The candidate should be committed to supporting the management in maintaining and retaining existing clients.

Qualification

- Graduate in any discipline.

- Candidates with experience in Client Relationship Management, Customer Service, After-Sales Support, or Sales Coordination will be preferred.

Location Requirement

- Candidates residing within approximately 30–45 minutes of the office will be preferred, considering the requirement for regular client and office coordination.

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks

- Provident Fund

Work Location: In person

📌 Client Relationship Manager (Pahalgam)
🏢 ECHAAR EQUIPMENTS
📍 Pahalgam