Job Summary

The After-Sales & Service Engineer will be responsible for ensuring smooth installation, commissioning, maintenance, and troubleshooting of automation systems and machinery at client sites. The role focuses on delivering exceptional customer support, ensuring minimal downtime, and building long-term client relationships.

Key Responsibilities
Installation & Commissioning: Set up and configure automation equipment, PLCs, HMIs, and related systems at customer sites.
Maintenance & Troubleshooting: Diagnose and resolve technical issues promptly to ensure optimal machine performance.
Customer Support: Provide technical guidance, training, and operational support to clients.
Documentation: Maintain service logs, prepare reports, and update maintenance records.
Feedback & Improvement: Gather customer feedback to suggest product or process improvements to the R&D; and production teams.
Spare Parts Management:



Recommend and coordinate spare parts replacement to reduce downtime.
Compliance: Ensure all work adheres to safety and quality standards.

Skills & Qualifications
Diploma/Degree in Electrical, Electronics, Mechatronics, or Automation Engineering.
21–5 years of experience in industrial automation service or related field.
Solid knowledge of PLC programming, SCADA systems, and industrial sensors/actuators.
Excellent problem-solving and communication skills.
Willingness to travel extensively for on-site support.

Performance Metrics
Response time to service requests.
First-time fix rate.
Customer satisfaction scores.
Machine uptime percentage

Job Types: Full time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Electrical Service Engineer Raipur
🏢 Wonder systems India
📍 Raipur