Job Description
Position Title

Senior Manager

Facility Operations

Department

Facility Management / Operations

Reporting To

General Manager

Location

Bengaluru ( will handle Hyderabad location too)

Facility Operations Management

Manage overall facility operations for commercial/corporate sites.

Ensure smooth functioning of all building systems including HVAC, electrical, plumbing, fire & safety, elevators, DG systems, STP/WTP, and BMS.

Monitor preventive and predictive maintenance activities to minimize breakdowns.

Ensure adherence to SLAs, KPIs, and operational standards.

Client Relationship Management

Act as the primary point of contact for clients regarding operational matters.

Conduct regular review meetings with clients and provide operational updates.

Address escalations and ensure timely closure of complaints/issues.

Maintain high client satisfaction and retention levels.

Team Management

Lead and manage site teams including Facility Managers, Engineers, Supervisors, and support staff.

Conduct performance reviews and team development initiatives.





Ensure manpower planning, deployment, and productivity management.

Drive training programs on safety, technical operations, and customer service.

Vendor & Contract Management

Manage AMC contracts and service vendors.

Monitor vendor performance and ensure compliance with contractual obligations.

Negotiate contracts and support cost optimization initiatives.

Verify billing, certifications, and service deliverables.

Financial & Budget Management

Prepare and manage operational budgets.

Monitor operational expenses and implement cost-saving initiatives.

Ensure timely processing of invoices and financial reporting.

Track utility consumption and energy optimization initiatives.

Compliance & Safety

Ensure compliance with statutory regulations and safety standards.

Monitor fire safety systems and emergency preparedness plans.

Ensure all licenses, certifications, and audits are updated.

Drive

📌 Senior Manager Hyderabad
🏢 315Work Avenue
📍 Hyderabad