Key Responsibilities:

- Plan, organize, and oversee daily operations, ensuring that all tasks are completed efficiently and effectively

- Develop and implement policies and procedures that improve the company's productivity and performance

- Manage and lead a team of employees, training and supervising staff.

- Monitor staff performance and provide regular feedback and coaching.

- Analyze data and reports to identify areas for improvement and develop strategies to achieve goals

- Communicate with senior management and other departments to ensure that the company is meeting its objectives

- Resolve conflicts and problems as they arise, ensuring that all issues are handled in a timely and professional manner

- Ensure that the company complies with all relevant laws, regulations, and standards

Qualifications:

- Bachelor's degree.

- Proven experience as a manager or in a similar role.

- Having 4+ years of experience in the KPO/US Operations industry.





- Have direct exposure with onshore clients or have worked in onshore client-facing roles.

- Must have handled a team of at least 5 members.

- Excellent leadership and communication skills.

- Strong analytical and problem-solving skills.

- Ability to manage and motivate a team.

- Ability to work in a fast-paced workplace and meet deadlines.

- Strong computer skills, including proficiency in Microsoft Office, Salesforce, and other relevant software.

Shift: - 12:00 PM - 09:00 PM IST & 01 PM- 10 PM

Pay: ₹450,000.00 - ₹550,000.00 per year

Benefits

- Health insurance

- Life insurance

- Paid sick time

- Paid time off

- Provident Fund

Application Question(s)

- What's your current CTC?

Experience

- Operations management: 4 years (Required)

Language

- English (Required)

Location

- Raipur, Chhattisgarh (Raipur) (Required)

Work Location: In person

📌 Assistant Operations Manager (US Client) (Raipur)
🏢 Fundtec Service
📍 Raipur