Job Title: Assistant Manager–Inside Sales

Location: Pune, Maharashtra

Experience: 7+ years

Industry Preference: D2C / E-commerce / Consumer Products / Mobility / Wellness / BPO Sales Employment Type: Full time

Job Summary

We are seeking a result-driven Assistant Manager – Inside Sales to lead and manage the inside sales function, drive revenue growth, and improve conversion efficiency. The role involves handling high-volume leads, managing sales teams, optimizing processes, and ensuring a superior customer buying experience.

Key Responsibilities

Sales & Revenue Growth

- Drive daily, weekly, and monthly sales targets through inside sales channels.
- Monitor lead conversion funnels and optimize performance.
- Develop strategies to improve connect rate, qualification, and closures.
- Identify upsell and cross-sell opportunities.

Team Management

- Lead, coach, and mentor inside sales executives.
- Monitor individual performance and ensure KPI achievement.
- Conduct daily huddles, call audits, and performance reviews.
- Drive motivation and team productivity.

Lead & Process Management

- Ensure timely lead allocation and follow-up adherence.
- Monitor lead lifecycle: contact TAT, follow-ups, lost reasons, and closures.
- Improve lead handling processes to maximize conversions.




- Work closely with marketing to improve lead quality.

Quality & Training

- Monitor call quality and adherence to sales scripts and processes.
- Identify training needs and conduct refresher coaching.
- Improve objection handling and customer engagement standards.

Reporting & Analytics

- Track sales metrics: conversion rate, revenue per lead, connect rate, follow-up adherence.
- Generate performance dashboards and insights.
- Use data to drive decision-making and continuous improvement.

Customer Experience

- Ensure a consultative sales approach and excellent customer experience.
- Handle escalations and critical customer concerns when required.

Preferred Skills

- Experience in D2C or high-volume sales environments.
- Familiarity with WhatsApp, video selling, and omnichannel sales.
- Exposure to performance marketing lead funnels.
- Experience in process optimization and automation tools.

Key Performance Indicators (KPIs)

- Conversion Rate Improvement
- Revenue per Lead
- Lead Response & Follow-up TAT
- Team Productivity & Target Achievement
- Call Quality & Compliance
- Customer Satisfaction

Interested candidate can share their CV to [email protected]

📌 Assistant Manager-Inside Sales (Pune)
🏢 Frido
📍 Pune