We are looking for Assistant Manager/ Deputy Manager - Quality, Gurugram location
Role & responsibilities
We are looking for a passionate and experienced Quality skilled to join our team and drive accreditation, quality assurance, patient safety, and continuous improvement initiatives. The ideal candidate should have hands-on experience in NABH/JCI standards, internal audits, quality indicators, and hospital quality management systems.
- Conduct gap assessments and readiness evaluations for NABH/JCI accreditation.
- Implement and monitor quality policies, protocols, and standard operating procedures.
- Lead internal quality audits and ensure timely closure of observations and non-conformities.
- Review, analyze, and prepare Quality Indicator reports and dashboards.
- Drive Continuous Quality Improvement (CQI) projects and quality enhancement initiatives.
- Coordinate staff training programs on quality standards, patient safety, and accreditation requirements.
- Organize and document committee meetings and ensure effective closure of action items.
- Plan and coordinate mock drills, assess findings, and track corrective actions.
- Support service excellence initiatives and patient experience improvement programs.
- Monitor patient satisfaction metrics and implement measures for continuous improvement.
- Work closely with hospital leadership and cross-functional teams to achieve quality objectives.
Preferred candidate profile
- Graduate in Clinical/Medical Background (BDS/BHMS/BAMS/Nursing/Physiotherapy)
- MBA/MHA/PGDM in Hospital & Healthcare Management preferred
Experience:
- 5 to 7 years of relevant experience in Healthcare Quality
- Experience in NABH/JCI accreditation processes in a multi-specialty hospital is mandatory