- department, municipal corporation, police) as required

f. Reporting & Administration

- Prepare daily/weekly/monthly operational and customer service reports for the GM

- Track KPIs: footfall, complaint resolution time, service audit scores, cost per sq. ft.

- Support the GM in budgeting, planning, and strategic initiatives

Key Requirements a. Education

- Bachelor's degree in Business Administration, Hospitality, Facility Management, or related

field (MBA preferred)

b. Experience

- 10–15 years of experience in mall/retail operations, hospitality, or facility management

- Minimum 3–4 years in a supervisory/managerial role

- Prior experience in a retail mall, large-format retail, or hospitality environment strongly

preferred c.

Skills & Competencies

- Strong leadership and team management skills





- Excellent customer service orientation and complaint-resolution ability

- Sound knowledge of facility management, vendor management, and safety compliance

- Robust communication and stakeholder management skills

- Proficiency in MS Office; familiarity with CAFM/FM software is a plus

- Ability to work under pressure and manage multiple priorities

- Willingness to work flexible hours, including weekends and holidays (retail environment)

Key Performance Indicators (KPIs)

- Customer satisfaction / NPS scores

- Complaint resolution turnaround time

- Facility uptime and audit compliance scores

- Operational cost management vs. budget

- Safety incident rate

- Staff attrition and training completion rates

📌 Assistant General Manager - Operations (Bengaluru)
🏢 The Phoenix Mills
📍 Bengaluru