Customer Service Executive Andheri, Mumbai
Salary: Up to n30,000/month Experience: 2+ years in Customer Service, preferably Manufacturing Industry
Job Summary
Handle customer queries, complaints and service requests while coordinating service engineers and internal teams to
ensure timely resolution and customer satisfaction.
Key Responsibilities
Handle customer queries, complaints and service requests.
Manage ticketing tools, ticketing systems and CRM.
Allocate and coordinate Service Engineers based on customer requirements.
Maintain MIS reports and records using MS Excel.
Coordinate with internal teams for timely service resolution.
Follow up with customers and ensure customer satisfaction.
Required / Desired Skills
Valuable communication and customer handling skills
CRM and ticketing-system knowledge
MIS reporting and MS Excel
Robust coordination and follow-up skills
📌 Customer Service Executive Andheri, Mumbai (India)
🏢 Kreya Jobs
📍 India
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