Application Support Engineer

Role Overview

We are seeking an Application Support Engineer with solid exposure to OpenShift, Postgres/Oracle, and Splunk, and proven experience in incident management and problem management processes. The role involves providing Level 2 support for business applications, with opportunities to scale up to Level 3 responsibilities.

Key Responsibilities

- Provide Level 2 support for business applications, with potential to handle Level 3 tasks.
- Work independently across rotational shifts and night shifts.
- Diagnose and resolve applicationrelated issues, escalating complex cases when required.
- Collaborate with IT teams and vendors for system updates, patches, and enhancements.
- Assist with user onboarding, training, and documentation.
- Monitor application performance to ensure uptime and reliability.
- Manage service requests through GSN.




- Ensure data integrity, security, and compliance standards are maintained.

Required Skills & Experience
- 5+ years of experience in application support, troubleshooting, and issue resolution.
- Exposure to incident management and problem management processes.
- Experience supporting applications developed on Java or Python.
- Strong knowledge of databases (Postgres SQL, Oracle), operating systems (Windows/Linux), and networking basics.
- Ability to support applications running on OpenShift and Azure technologies.
- Familiarity with ITIL processes and ticketing systems.
- Strong analytical, problemsolving, and communication skills.

📌 Application Support Engineer (Bengaluru)
🏢 TechForce Services
📍 Bengaluru