Job Summary

We are currently seeking a Application Support Maintenance - Healthcare Provider - Clinical EHR/EMR Specialist to join our team in Noida, Uttar Pradesh, India.

Responsibilities

- Incident Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs; perform root cause analysis for recurring issues.

- Application Monitoring Maintenance: Proactively monitor application health, interfaces, and batch jobs; perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.

- Change Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.

- Stakeholder Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.

- Compliance Documentation: Maintain knowledge articles, runbooks, and audit documentation; ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements.

Mandatory Skill Set

- Experience working within the US Healthcare Provider domain, with a solid understanding of hospital workflows and operational support.

- Provide L2/L3 production support for EMR, EHR, HIS, and other healthcare applications, ensuring high availability, stability,



and system reliability.

- Monitor application performance, investigate incidents, troubleshoot issues, and resolve problems within defined SLA targets.

- Manage Incident, Request, Problem, Change, and Release Management activities in accordance with ITIL best practices.

- Diagnose and resolve application, interface, data, integration, and workflow-related issues using logs, database queries, and system analysis.

- Collaborate with physicians, nurses, technicians, and administrative staff to support clinical, operational, and business workflows.

- Coordinate with vendors, infrastructure, database, and development teams to drive timely issue resolution and continuous service improvements.

- Support application upgrades, patch deployments, release validation, system testing, and configuration management activities.

- Perform Root Cause Analysis (RCA) for recurring issues and implement corrective and preventive actions to improve system stability.

- Develop, maintain, and update operational documentation, SOPs, knowledge base articles, and support procedures.

- Ensure compliance with healthcare regulations, security standards, privacy requirements, and organizational policies.

- Participate in on-call support rotations and provide production support for mission-critical healthcare applications.

- Support healthcare interoperability and integrations involving EMR/EHR systems, laboratory, radiology, pharmacy, billing, and other clinical applications.

📌 Application Support & Maintenance PRofessional - Healthcare Provider (Noida)
🏢 NTT DATA Business Solutions
📍 Noida