JD

Position Title: Application Runbook Administrator (Cutover SaaS)

Role Summary

The Application Runbook Administrator is responsible for administering and operationalizing client's Cutover SaaS platform to plan, build, govern, and execute runbooks for application recovery, environment changes, and key operational events. This role ensures runbooks are accurate, standardized, auditable, and aligned to change management and IT resilience practices, enabling predictable cutovers and reduced operational risk.

Reporting/Alignment: Aligned to the IT Resilience Team (Disaster Recovery Team), partnering closely with application owners, infrastructure/Cloud teams, QA, InfoSec, and Service Management.

● Primary Focus: Cutover runbook lifecycle management (build, maintain, execute, improve).

● Core Value: Improve execution consistency, visibility, and auditability for resilience validation and critical events.

● Scope: Enterprise applications, shared services, and cross-team dependencies where coordinated task execution is required.

Key Responsibilities The Application Runbook Administrator owns day-to-day Cutover administration and enables delivery teams to produce high-quality runbooks that are ready for controlled execution.

● Administer Cutover workspaces, runbook templates, user access/roles, and configuration in alignment with Synchrony policies.

● Build and maintain standardized runbook templates (e.g., DR test, migration events)

including phase structure, task types, and required metadata.

● Partner with application and platform teams to capture end-to-end cutover steps,

dependencies, owners, prerequisites, validation checks, and rollback procedures.

● Ensure runbooks meet governance standards: completeness, naming conventions, task clarity, time estimates, sequencing, and required approvals.

● Coordinate cutover readiness reviews and dry runs; confirm execution owners,

communications plan, and validation criteria are in place.

● Lead or facilitate runbook execution in Cutover: launch events, manage task progression,

monitor blockers, maintain real-time status, and ensure timely escalations.

● Integrate Cutover usage with broader release/change processes (e.g., change records,

release calendars, maintenance windows) and maintain traceability for audits.

● Manage Cutover reporting and dashboards: runbook status, completion metrics, cycle time,

missed steps, and post-event outcomes.





● Maintain runbook documentation and knowledge articles; provide training and coaching for new teams adopting Cutover.

● Drive continuous improvement via post-implementation reviews (PIRs), lessons learned, and template/process enhancements.

- Intake: Receive request for a new/updated runbook and confirm scope, timeline, and stakeholders.
- Build: Draft or update runbook in Cutover using approved templates and required controls.
- Review: Conduct readiness review with owners; ensure validations, communications, and rollback are defined.
- Execute: Facilitate the event; track progress, handle escalations, and provide leadership updates.
- Close: Capture results, evidence, and lessons learned; update templates and artifacts.

Required Qualifications and Skills

This role requires strong operational discipline, cross-functional coordination, and proficiency with runbook-driven execution in regulated environments.

● Experience administering or power-using Cutover.

● Hands-on experience with IT Resilience, Incident Management (ITIL), and production support practices.

● Ability to translate technical procedures into clear, executable, step-by-step tasks with well[1]defined ownership and acceptance criteria.

● Strong stakeholder management and facilitation skills (coordinating cross-team tasks).

● Knowledge of SDLC concepts, environment management, and deployment patterns (e.g.,

blue/green, rolling, canary) at a conceptual level.

● Familiarity with incident/problem management and post-event review practices.

● Robust attention to detail, documentation rigor, and an audit-ready mindset.

● Comfort working in fast-paced schedules, including after-hours maintenance windows when needed.

Skill Area What Good Looks Like Examples

Runbook Quality Tasks are unambiguous, sequenced,

owned, and validated

Pre-checks, execution steps, validation,

and rollback are all included

Execution

Leadership

Keeps teams aligned and unblocks quickly

Real-time status updates; escalates risks early; manages dependencies

Governance Traceability and evidence are captured consistently

Approvals recorded; artifacts linked;

completion evidence retained





Communication Clear and concise updates to technical and non-technical audiences

Leadership summaries; cutover bridge updates; stakeholder notifications

Preferred Qualifications

Preferred qualifications enhance effectiveness in complex enterprise environments and support broader automation and reporting needs.

● Experience operating in financial services and/or other highly regulated environments.

● Familiarity with ServiceNow or comparable ITSM platforms (change, incident, CMDB) and integrating runbooks with change records.

● Basic data/reporting skills (e.g., exporting runbook data, trend analysis, KPI creation).

● Understanding of access management concepts (role-based access control, least privilege).

● Experience supporting DR exercises, major releases, or enterprise cutover events involving multiple systems and teams.

● Exposure to Agile/DevOps delivery models and release trains; ability to adapt runbook governance to iterative delivery.

Success Measures and Working Relationships

Success in this role is measured by predictable execution outcomes, improved visibility, and reduced risk during IT Resilience validation and operational events.

● Runbook adoption: Increased percentage of qualifying events executed via Cutover.

● Quality and readiness: Reduced last-minute runbook changes; improved readiness review pass rates.

● Execution outcomes: High on-time task completion; fewer missed/failed steps and fewer rollbacks due to process gaps.

● Risk management: Risks and dependencies identified earlier; escalations handled within defined SLAs.

● Auditability: Consistent evidence capture and traceability to resilience validation events.

● Continuous improvement: Documented lessons learned and measurable improvements to templates and standards over time.

Primary Stakeholders Engagement Model Typical Deliverables

IT Resilience / Change

Management

Align runbooks to resilience testing/validation calendar and change controls

Standard templates, readiness checklist, execution summaries

Application Owners /

Engineering

Capture and validate technical steps and ownership

Application runbooks,

validation/rollback steps, task assignments

Infrastructure / Cloud

/ DBA / Network

Coordinate dependencies and sequencing across platforms

Integrated cutover plans,

dependency mapping, execution checkpoints

InfoSec / Risk / Audit

(as applicable)

Ensure controls and evidence meet policy requirements

Approval traceability, audit-ready artifacts, control mapping

📌 Application Runbook Administrator-Cutover SaaS (India)
🏢 h3 Technologies
📍 India