Senior Executive - Warranty Management (Waste Water Pumps)
KSB Pumps Limited is seeking a dedicated Senior Executive - Warranty Management (Waste Water Pumps) to lead our complaint management processes in Hyderabad, Telangana. This pivotal role is responsible for effective complaint resolution, root cause analysis, and enhancing customer satisfaction for our wastewater pump product group.
Responsibilities:
Effectively manage complaints for wastewater pumps.
Ensure on-time complaint response and complaint closure.
Coordinate complaints/commissioning with end customers and Authorized Service Centers (ASCs).
Manage field service coordinators and monitor daily complaints until closure.
Perform root cause analysis of complaints and identify scope for improvement with data analysis.
Provide technical support to the Field Service team as required.
Book & execute spares for warranty complaints.
Coordinate with PMPS (Product Management & Production Systems), QM (Quality Management) for complaint support and resolution.
Review complaints, warranty claims, and analyze complaints, communicating findings to all concerned personnel in Plant, Branch Office (BO), & Zonal Office (ZO).
Provide Technical Trainings for the Wastewater Product Group.
Maintain track record of complaints and perform data analysis.
Improve customer experience by implementing best practices in industry standards.
Key Result Areas:
Processing Claims Efficiently.
Effective complaint management.
Improvement in customer satisfaction.
Claim cost reduction.
Product & Process quality enhancement.
Skills:
Customer-centric mindset.
Target orientation and Problem Solving abilities.
Positive Communication & Presentation Skills.
Positive communication & having quick decision-making skills.
Qualifications:
Formal Education: Bachelor of Engineering in Mechanical or Electrical.