Role Overview

The Front Office Associate is the first point of contact for guests and is responsible for delivering a warm, professional, and efficient guest experience from check-in to check-out.

Key Responsibilities

Guest Handling
Greet guests courteously and assist with check-in and check-out procedures
Handle walk-ins, reservations, cancellations, and room allocations
Respond to guest inquiries, requests, and complaints promptly and professionally

Front Desk Operations
Manage PMS entries accurately (check-ins, check-outs, room status, billing)
Collect payments (cash, card, UPI, OTA virtual cards) and issue invoices
Coordinate early check-in / late check-out requests based on availability

Communication & Coordination
Coordinate with housekeeping for room readiness and special requests
Communicate with maintenance for any room or facility issues
Maintain clear handovers between shifts

System Handling

Cash & Reports
Maintain shift cash balance and handover
Prepare daily front office reports (check-in list, occupancy, night audit inputs)




Ensure zero variance in cash and system records

Policies & Compliance
Verify guest IDs and ensure policy compliance (local ID rules, occupancy limits)
Follow hotel SOPs, safety, and security procedures
Maintain guest confidentiality at all times

Skills & Requirements
Valuable communication skills (English required; local language preferred)
Basic computer knowledge and PMS experience preferred
Customer-focused attitude with problem-solving skills
Ability to work shifts, weekends, and holidays
Presentable appearance and professional behavior

Key Performance Indicators (KPIs)
Guest satisfaction & review scores
Check-in / check-out accuracy
Cash & billing accuracy
Response time to guest requests
Update guest remarks, preferences, and arrival details
Handle no-shows, cancellations, and modifications as per SOP

Job Types: Full time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages:
Food provided

Work Location: In person

📌 Front Office Associate Egmore
🏢 Staylynk
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