Role - Customer Support Executive - NBFC
Location - Kandivali, Mumbai
Working Days - 6 Days

A Customer Service Executive (CSE) in a Non-Banking Financial Company (NBFC) handles client inquiries, resolves loan or account issues, and supports financial operations.

Key Responsibilities
Customer Support: Handle inbound and outbound calls, emails, and chats regarding loan applications, repayments, account statements, and interest rates.
Loan & Process Assistance: Guide clients through onboarding, KYC (Know Your Customer) documentation, and disbursement updates as per Reserve Bank of India (RBI) norms.
Complaint Resolution: Address payment failures, billing errors, or service delays professionally within fixed timelines.
Data Management:



Log customer interactions, update CRM (Customer Relationship Management) software, and prepare daily support logs.

Eligibility & Requirements
Education: Graduate
Experience: 6 months to 3 years of background in customer service, banking, fintech, or financial services/NBFCs. (Freshers can also apply)
Skills: Robust verbal communication in local languages and English, active problem-solving, and basic computer literacy (MS Office).

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Executive Nbfc Kandivali West (India)
🏢 The Right Hiring
📍 India