You’ll be one of the key points of contact between ArcMart and its customers, helping homeowners throughout their journey.
Key Responsibilities
Handle customer queries through calls, WhatsApp, chat, and other channels.
Understand customer requirements and problems.
Assist with service requests, bookings, orders, and platform queries.
Coordinate between homeowners, professionals, and suppliers.
Resolve complaints quickly and professionally.
Follow up until issues are completely resolved.
Maintain customer interaction records.
Collect customer feedback.
Identify recurring customer problems.
Escalate issues to relevant teams.
Requirements
Excellent communication skills.
Patient and customer-focused approach.
Solid problem-solving abilities.
Comfortable communicating over the phone.
Ability to multitask.
Basic computer skills.
Previous customer support experience is a plus.
Freshers with robust communication skills can apply.
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: Hybrid remote in Noida, Uttar Pradesh