About SolarSquare:

At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.

In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it easy for homes to switch to solar. We are looking for leaders to join us in this mission.

Know us a bit better through these links:
Techcrunch SolarSquare article
Elevation - Podcast with SolarSquare Founders
Startup by IIT Grads Helps Indian Homes Run on Zero Electricity, Earns Rs 200 Crore in Revenues
The Climate Conversations ft Solar Square
Elevation Capital - SolarSquare

Scope of Work
Pitch solutions to a customer and explain all the features and perks of a particular product or service.
Prepare cost estimates and technical proposals such that it meets client's requirement.
Help sales executives during the technical presentations
Find prospective customers and contact customers
Creating ‘delight’ for the customer during the project life cycle




Assisting with adherence to project timelines
Conflict resolution
Tracking customer experiences across online and offline channels
Collaborating with the internal teams to enhance customer service and brand awareness
Identifying customer needs and taking proactive steps to maintain positive
experiences
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
Analyzing customer feedback on products and services offered
Documenting processes and logging technical issues, as well as customer compliments and complaints.

Expectations
The candidate should have excellent communication skills both written
and verbal
The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.
The candidate should be able to resolve conflicts with the customer
The candidate should be a team player
Should also have expert knowledge of tools like google sheets and MS excel. Extensive experience in gathering and interpreting customer experience
information. Solid knowledge of online customer engagement platforms and channels
Proficiency in MS Office

📌 Lead Relationship Manager Pune
🏢 Solar Square
📍 Pune