We are looking for a high-energy, detail-oriented Account Manager to serve as the primary point of contact for our key clients. You will be responsible for nurturing long-term relationships,

ensuring the seamless delivery of technical projects, and driving revenue growth through new business pitches.

The ideal candidate thrives in a fast-paced environment and can translate complex client needs into actionable briefs for our internal product and engineering teams.

Key Responsibilities

1. Client Relationship Management

- Act as the lead point of contact for all matters specific to your accounts.
- Conduct regular face-to-face or virtual check-ins to assess client satisfaction and

identify evolving business needs.
- Build trust-based relationships with stakeholders to ensure high retention rates &

generate business.
1. Project Stewardship & Internal Coordination

- Maintain a real-time pulse on all active "jobs" or projects, ensuring they remain on

schedule.
- Lead internal status meetings to provide updates to project managers, developers, and

designers.
- Anticipate bottlenecks and proactively resolve issues before they impact the client.

1. Strategic Communication & Clarity

- Translate vague client requests into clear, technical requirements for the internal

team.
- Bridge the gap between "client-speak" and "tech-speak" to ensure the production team

has 100% clarity on deliverables.
- Manage client expectations regarding timelines, costs,



and technical constraints.

1. Financial Oversight (Billings & Collections)

- Manage the full financial lifecycle of each account, including quoting, invoicing, and

tracking payments.
- Monitor collections and follow up on overdue accounts to maintain healthy cash flow.
- Ensure all billable hours and out-of-scope requests are accurately documented and

charged.
1. Business Development & Pitching

- Identify opportunities for "upselling" or "cross-selling" additional services to existing

clients.
- Lead new business pitches, from initial research and deck creation to final

presentation and conversion.
- Stay updated on industry trends to offer cutting-edge solutions during the sales process.

1. Quality Control & Output Management

- Act as the final "gatekeeper" of work before it reaches the client; ensure all output meets

the firms standards and the client's brief.
- Control work quality by reviewing deliverables for accuracy, functionality, and brand

alignment. Required Skills & Qualifications
- Experience: 2-6 years in Account Management, preferably within a tech agency/

marketing agencies, etc.
- Communication: Exceptional verbal and written communication skills with the ability

to explain technical concepts simply.
- Financial Literacy: Comfortable managing budgets, understanding margins, and

handling collections.
- Sales Instinct: Growth mindset to pitch and win businesses

📌 Account Manager (Mumbai)
🏢 Idealake Information Technologies
📍 Mumbai