Hello All,

Greetings from ZettaMine!!!

Role: Zuora Billing Application Support

Location: PAN India

Years of Experience: 3 to 5 Years

Notice Period: Immediate Joiners

Role Overview

We are looking for an experienced professional to provide L2/L3 production support for Zuora Billing applications. The resource will be responsible for incident management, troubleshooting billing-related issues, root cause analysis, and ensuring SLA compliance in a production support environment.

Key Responsibilities

- Provide L2/L3 production support for Zuora Billing applications.
- Handle incidents, service requests, and problem management activities through ServiceNow.
- Monitor and resolve:
- Billing failures
- Payment processing issues
- Invoice generation issues
- Subscription amendments
- Revenue-related transactions
- Perform Root Cause Analysis (RCA) and implement permanent fixes for recurring issues.
- Manage user queries and support tickets within agreed SLA timelines .
- Work closely with business users, Zuora administrators, Salesforce teams, and integration teams .
- Support month-end and quarter-end billing activities .
- Analyze logs, integrations, and data issues involving Zuora, Salesforce, middleware, and finance systems .
- Create and maintain support documentation,



knowledge articles, and operational runbooks .
- Participate in on-call support and production deployment activities when required.

Required Skills

- 4 years of experience in application support , with at least 2 years of hands-on experience in Zuora Billing .
- Solid understanding of:
- Subscription Management
- Product Catalog
- Billing and Invoicing
- Payments and Collections
- Account and Subscription Amendments
- Experience working with ServiceNow for Incident, Problem, Change, and Request Management.
- Good knowledge of SQL and data analysis .
- Experience troubleshooting integration issues between Zuora and Salesforce/ERP systems .
- Understanding of REST APIs and web services .
- Strong analytical and problem-solving skills .

Preferred Skills

- Zuora Billing Certification .
- Experience with Salesforce CRM .
- Knowledge of Zuora Workflow, Data Query, and Reporting .
- Exposure to Finance, Quote-to-Cash, or subscription-based business models .
- Experience with Agile and ITIL processes .

Interested candidates kindly share your updated CV to [email protected] or WhatsApp to (phone hidden). Thanks & Regards,

Aruna.M

📌 [12HRB] Zuora Billing Application Support (Pune)
🏢 ZettaMine Labs
📍 Pune