Responsibilities
This team member specializes in completing the onboarding of customers during a manual onboarding call journey or processing an outbound referral from a banker or branch and completing and managing the onboarding of customers who have applied.
Output and Quality Monitoring to ensure program requirements are met during MWB transition.
Test and provide feedback on potential operational improvements across the Small Business Onboarding team.
Deliver key quality, output and CX KPI outcomes.
Requirements
Be motivated, self-driven and passionate about customers.
Exceptional written verbal communication to authentically build trust and rapport.
Exceptional conversation, questioning and active listening techniques to engage in curious but natural and effective discovery conversations.
Desire to explore and establish a career in banking.
Experience in a phone-based role desirable but not mandatory.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Analyst Gurugram
🏢 National Australia Bank (NAB)
📍 Gurugram
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