User Support Agent

Job Description

We are looking for a User Support Agent to handle customer queries and provide timely, effective support across phone, chat, and email.

Key Responsibilities
Handle and resolve user queries via calls, chat, and email.
Troubleshoot product-related issues and ensure timely resolution.
Meet defined SLA, customer satisfaction, productivity, and quality targets.
Use internal support tools and systems effectively.
Identify recurring issues, bugs, and prospects to improve user experience.
Maintain accurate records and follow company support processes.

Requirements
Minimum 1 year of experience in customer/user support or a similar role.
Excellent verbal and written communication skills.
Solid problem-solving and customer-handling skills.
Comfortable working across voice, chat, and email support.
Customer-focused and target-oriented approach.

Key Skills: Customer Support, User Support, Voice Support, Chat Support, Email Support, Troubleshooting, SLA, Customer Service, Problem Solving.

📌 Senior Associate Banking Voice New Delhi
🏢 WNS Holdings
📍 New Delhi