We're looking for a Technical Support Engineer to join our eHRMS 2.0 team. In this role, you'll be the go-to person for users of our HR technology platform troubleshooting issues, guiding users through the system, and ensuring a smooth, reliable experience for everyone who relies on eHRMS day to day.

Key Responsibilities
Provide first-level technical support to eHRMS users resolving software/hardware queries and technical issues promptly
Document and track support tickets, maintaining detailed records through to resolution
Diagnose and troubleshoot platform issues using structured problem-solving methods; escalate complex cases to higher-level support when needed
Build and maintain a self-service knowledge base — FAQs, guides, and troubleshooting documents
Conduct training sessions, webinars, and workshops to help users get the most out of the platform




Communicate technical solutions clearly to users of all technical skill levels
Work closely with development teams to relay user feedback and flag areas for system improvement

What We're Looking For
2 – 4 years of experience in technical support or customer service — ideally supporting software applications or HR systems
Solid troubleshooting skills across software and hardware, with familiarity with help desk/ticketing tools
Excellent communication and interpersonal skills, with the ability to explain technical concepts simply
Solid analytical and problem-solving ability
A Bachelor's degree in IT, Computer Science, or a related field

📌 Technical Support Engineer New Delhi
🏢 Karmayogi Bharat
📍 New Delhi