Requirements:
Must be a Graduate.
Valuable communication skills with international calling experience
Valuable comprehension & writing skills
Must possess excellent customer handling skills and Team management experience of 2+ years.
Should be comfortable to work in rotational shift with 24x7 support window
Mandate work from office.
5+ Years of Experience, People Management skills.
Sound Industry Domain Knowledge

Job description:
Responsible for SLAs & KPIs
Responsible for customer/stakeholder relationship management.
Provide cross functional support, Managing 24x7 Operations.
Responsible for the performance of the teams.
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member




Responsible for upskilling / cross skilling team members
Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk.
Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
Hands on experience of SD CRM Tools such as ServiceNow.
Excellent understanding of SSCM, Active Directory, Virtual Machines, Drive Encryption Tools, VPN Tools, Microsoft Intune.
Must be positive in Analytical tools such as Service Now, Excel, and Power BI.
Bottom Quartile management, Escalation Management.

📌 Helpdesk Senior Associate/ Helpdesk Analyst Ntt Data Noida
🏢 NTT Data
📍 Noida