Purpose of the Role

To create and manage Emergency Breakdown LOB - Road Side Service Processes & manage

Business in the domain of TMPVL managing both Call Centre (EBD LOB) Vendor and Authorized

Service Partner Network Vendor.

Job Responsibility

1 Road Side Assistance (EBD LOB)
End to End Road Side Assistance Business Management with both Authorized Service Partner and Call Centre
Customer Escalations Management for RSA Business •
PO , Budgeting & Audits for RSA Business
Change Management of Service Vendor / Existing vendor agreements/contract study and propose
Managing the Operational Efficiency for EBD Desk at Call Centre Process , SOP and Manpower Planning
Managing & Review the Network Performance of Existing ASP Vendor
RSA adherence to SLA - Reach Time (City & Highway)




RSA System integration for Productive Operations
Create and Managing existing Process SOPs and review for changes including Forecasting

Desired Candidate Profile
Education : B.E or B.Tech Full time
Relevant Experience : 4+ years from automobile industry

Skills & Competencies
Detailed knowledge on After Sales Road Side Assistance Business Processes
Call Centre Operations , Automobile technical knowledge
Knowledge on CRM systems and Mobility application Detailed understanding on business intelligence tool
Valuable analytical knowhow and knowledge of MIS
Budgeting and Commercial Knowledge with Vendor Evaluation Skills

📌 Senior Manager Roadside Assistance Mumbai (India)
🏢 Tata Motors
📍 India