Job Description: Senior Technical Delivery Manager (15+ Years)

Role Overview

We are looking for an experienced Technical Delivery Manager with strong endtoend project lifecycle ownership, handson engineering background, and a modern AIdriven mindset. The role requires close technical delivery management, customer engagement, cost ownership, and team leadership in a service delivery environment.

Experience
Overall Experience: 15+ years
Proven experience managing endtoend project lifecycle from presales, solutioning, delivery, operations, to closure
Strong background in servicebased IT organizations (preferred over pure product companies)

Key Responsibilities

Technical & Delivery Leadership
Lead endtoend technical delivery across multiple projects/accounts
Maintain handson technical understanding; candidates with only testing backgrounds are not suitable
Drive product development and/or data engineering initiatives
Ensure highquality, predictable, and ontime delivery through structured processes

Solution & Innovation
Apply AI mindset, design thinking, and solutionoriented approaches
Challenge legacy thinking and bring contemporary engineering practices to delivery
Partner with architects and engineering teams on solution design and technical decisions





Customer & Stakeholder Management
Act as the primary customer interface for delivery
Demonstrate robust customer focus, managing expectations and escalations
Communicate clearly, confidently, and assertively with senior stakeholders

Operations & Financial Ownership
Own delivery operations, cost management, and P&L; for assigned engagements
Manage staffing, utilization, margins, and delivery efficiency
Operations is embedded within the role, not a separate function

People & Process
Lead, mentor, and grow highperforming engineering teams
Drive process discipline, governance, and delivery metrics
Be detailoriented with close tracking of risks, dependencies, and milestones

Required Skills & Competencies
Strong handson development background (Java, .NET, Python, data platforms, cloud, etc.)
Experience in product engineering and/or data engineering
Deep understanding of SDLC, Agile, DevOps, and modern delivery models
Solid analytical, problemsolving, and decisionmaking skills
Excellent verbal and written communication skills

Domain Experience (Preferred)
Healthcare & Life Sciences
Healthcare Payer / Insurance domain

📌 Account Service Delivery Manager Chennai (India)
🏢 Hexaware Technologies
📍 India