Handle inbound and outbound calls to students and parents from company-generated leads.
Understand students academic goals and recommend suitable preparation programs such as IPMAT, CLAT, CUET, BBA, Law, Hotel Management, Mass Communication, and other undergraduate entrance exams.
Conduct effective telephonic counselling and explain course details, advantages, fee structure, batches, and admission process.
Follow up regularly with prospective students and parents to drive lead conversion and admissions.
Maintain accurate lead information, follow-ups, and conversion status in the CRM/MIS.
Achieve assigned daily, weekly, and monthly admission and revenue targets.
Handle objections related to fees, course selection, competition, timing, and other concerns professionally.
Build strong relationships with students and parents throughout the counselling and admission process.
Coordinate with academic and centre teams for demos, counselling sessions, enrolment, and onboarding.
Generate references and explore opportunities for additional admissions through existing leads.
Ensure timely follow-up on all assigned leads and maintain proper sales funnel discipline.
Provide regular updates on lead status, conversions,



pending follow-ups, and revenue.

Candidate Profile
Graduate in any discipline
1–3 years of experience in tele-sales, counselling, inside sales, education sales, or admissions.
Freshers with excellent communication and convincing skills may also be considered.
Strong English and Hindi communication skills.
Positive interpersonal, counselling, negotiation, and objection-handling skills.
Target-oriented with a strong focus on sales conversion and revenue generation.
Comfortable making a high volume of calls and following up consistently.
Basic knowledge of CRM, MS Excel, and communication tools.

Skills:
Excellent communication skills
Analytical skills and attention to detail.
An understanding of marketing trends.
Creativity and an ability to produce innovative and original ideas.
Tech and social media savvy.

Personal characteristics:
Confident, Highly motivated and energetic
Resourceful and problem solver
Honest in terms of efforts and intent
Should be a positive team player
Ability to multitask
Self- Driven and result oriented
Team working skills.

📌 Tele Counsellor New Delhi
🏢 International Institute Of Financial Markets
📍 New Delhi