Role & responsibilities

Key Responsibilities:
Lead and manage all logistics operations of the dark stores within the city
Ensure on-time delivery performance, order accuracy, and customer SLAs are consistently met
Monitor daily operational KPIs and drive corrective action where needed
Recruit, mentor, and manage a cross-functional team including operations managers, fleet
supervisors, and contract employees
Build a performance-driven culture with explicit accountability at every level
Own the city-level P&L;, including revenue targets, cost control, and profitability
Identify and implement cost optimization initiatives across productivity, manpower, and infrastructure
Collaborate with cross-functional teams to onboard current clients and expand operational capacity
Identify prospects to grow market share and improve network coverage within the city




Serve as the primary point of contact for city-level escalations from clients, partners, and internal teams
Preferred candidate profile

5+ years of experience in Operations within Quick Commerce, E-commerce, Logistics, Retail, or Supply Chain, with proven experience managing multiple dark stores or city-level operations.
MBA/Postgraduate in Supply Chain Management, Operations, Logistics, or a related field is preferred.
Strong expertise in driving operational excellence, team leadership, workforce planning, KPI management, and process optimization in high-growth environments.
Prior experience as a Cluster Manager, City Lead, or similar leadership role in the Quick Commerce industry is highly preferred.

📌 City Head Quick Commerce Jobs In Kolkata (India)
🏢 ParadigmIT Technology Services
📍 India