Job description:

The role will be responsible to develop and implement the presales strategies for the domains of CCaaS - Voice, to drive business growth and meet revenue targets. The role will play a pivotal role in ensuring the successful adoption of our solutions by analysing the customers' use cases and crafting the techno commercial solution. The incumbent will be a market-facing, subject matter expert focused on enterprise customers' unique needs in the domains and be able to demonstrate tangible business advantages to the clients through our solutions propositions.

Roles & Responsibilities:

• Collaborate with product managers and stakeholders to define and implement pre-sales strategies for CCaaS and industry verticals. Develop value propositions and solution proposals that clearly communicate business benefits.

• Perform market research and analysis to identify current growth opportunities and support revenue targets.

• Work with cross-functional teams, including technical and CSD, to understand offerings and translate them into customized client solutions.





• Lead client presentations and strategic discussions to demonstrate solution alignment with business objectives.

• Manage the creation and delivery of accurate and persuasive proposals and responses to RFPs/RFIs, highlighting our strengths and differentiators.

• Ensure customer success and drive wallet share growth within assigned domains and accounts.

• Stay updated on industry trends, competitor moves, and emerging technologies in CCaaS and Voice domains.

Required Skills:

• Overall 4+ years of experience with 3+ years of prior industry experience as a product sales specialist in an Enterprise CCaaS domain.

• Solid knowledge of the CCaaS market and technical solutions, specifically Voice and its competitive landscape.

• Exceptional communication skills, both verbal and written.

• Self-starter with a positive and solution-oriented mindset.

• Demonstrated ability to work collaboratively and deliver in a multi-stakeholder eco-system.

📌 Presales Specialist Voice Mumbai
🏢 Smartping
📍 Mumbai