Group Company: AU Small Finance Bank Limited

Designation: Branch Relationship Manager Branch Banking

Office Location:

Position description: Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities:
Handle walk-in customers and resolve queriesCross-sell banking products (CASA, loans, insurance)Ensure customer satisfaction and retentionSupport branch operations and complianceAssist in account opening and documentation

Additional Responsibilities:
Participate in local marketing activitiesGenerate leads for current accounts and servicesMaintain MIS and reports

Reporting Team
Reporting Designation:
Reporting Department:

Educational qualifications preferred
Category:
Field specialization:
Degree:
Academic score: Minimum 50%
Institution tier: Tier 2 / Tier 3

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required work experience
Industry: Banking, Financial Services
Role: Customer Service, Sales, Teller
Years of experience: 3 to 6

Key Performance Indicators:



Customer satisfaction scoreProduct cross-sell ratioAccount activation rateTAT adherenceCompliance score

Required Competencies: Customer OrientationCommunication SkillsSales DriveAttention to DetailTeamwork

Required Knowledge: Banking productsKYC normsBranch operationsCore banking systems

Required Skills: Interpersonal skillsMS OfficeCRM usageProblem-solving

Required abilities
Physical: NA
Other: Patience, Empathy

Work Workplace Details: Branch-based, customer-facing

Specific requirements
Travel: Minimal (local marketing)
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India

Other details
Pay Rate: Fixed + Incentives
Contract Types: Full time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Branch Relationship Manager Branch Banking Kochi (India)
🏢 AU Small Finance Bank
📍 India