Role & Responsibilities
Handle customer calls related to US healthcare services.
Understand customer queries and provide accurate information.
Resolve customer concerns professionally and within defined guidelines.
Maintain explicit and effective communication throughout the call.
Document customer interactions and update required information in the system.
Follow process guidelines, quality standards, and compliance requirements.
Maintain customer satisfaction and achieve defined performance targets.
Job Requirements :
Graduates | 2022–2026 pass-outs
Freshers & up to 1 year experience
Excellent English communication
Comfortable with US healthcare voice process
Comfortable with night shifts & WFO
No pursuing / Master’s candidates
📌 Customer Support Associate Healthcare Indore
🏢 IMS India Manpower Solutions
📍 Indore
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