Job Description Program Support Executive (PSE) Educational Qualification
• Graduate in any discipline (Science/Healthcare preferred).
• Diploma or certification in Healthcare or Allied Sciences will be an added advantage.
Experience
• 6 months to 1 year of experience in customer service, healthcare coordination, patient support, telecalling, or medical device demonstration.
• Freshers with a Science/Healthcare background and valuable communication skills may also be considered. Key Responsibilities
• Contact and enrol patients into the Patient Support Program.
• Verify prescriptions and patient documents as per program guidelines.
• Create and maintain patient records in the CRM system.
• Schedule HCP consultations, device demonstrations, and follow-up calls.
• Conduct regular follow-up calls and provide program-related support to patients.
• Explain and demonstrate the proper usage of respiratory medical devices through virtual or in-office sessions.




• Maintain accurate documentation of patient interactions and program activities.
• Identify and escalate Adverse Events (AEs) and Product Complaints as per SOP.
• Coordinate with internal teams to ensure smooth program execution.
• Share approved educational materials and program updates with patients via approved channels.
• Ensure compliance with company policies and maintain patient confidentiality.
Skills Required
• Positive communication and interpersonal skills.
• Customer-focused with robust coordination and organizational abilities. • Proficiency in MS Office, CRM software, and telecalling tools.
• Ability to maintain accurate documentation and manage multiple tasks.
Salary - 18k to 20k
Working Days - Monday to Saturday | 9:00 AM – 6:00 PM (Work From Office)

📌 Program Support Executive Mumbai
🏢 Panarkis
📍 Mumbai