Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Business Accounts

Office Location:

Position description: Responsible for managing business accounts, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities:
- Handle business account queries and resolve issues
Cross-sell banking products (CASA, loans, insurance)
Ensure customer satisfaction and retention
Support branch operations and compliance
Assist in account opening and documentation

Additional Responsibilities:
- Participate in local marketing activities
Generate leads for recent accounts and services
Maintain MIS and reports

Reporting Team
Reporting Designation:
Reporting Department:

Educational qualifications preferred
Category:
Field specialization:
Degree:
Academic score: Minimum 50%
Institution tier: Tier 2 / Tier 3

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required work experience
Industry: Banking, Financial Services
Role: Customer Service, Sales, Teller
Years of experience: 2 to 5

Key Performance Indicators: - Customer satisfaction score




Product cross-sell ratio
Account activation rate
TAT adherence
Compliance score

Required Competencies: - Customer Orientation
Communication Skills
Sales Drive
Attention to Detail
Teamwork

Required Knowledge: - Banking products
KYC norms
Branch operations
Core banking systems

Required Skills: - Interpersonal skills
MS Office
CRM usage
Problem-solving

Required abilities
Physical: NA
Other: Patience, Empathy

Work Workplace Details: Branch-based, customer-facing

Specific requirements
Travel: Minimal (local marketing)
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India

Other details
Pay Rate: Fixed + Incentives
Contract Types: Full time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Relationship Officer Business Accounts Jawar (India)
🏢 AU Small Finance Bank
📍 India