About the Job

We are changing the way people think about customer care, and we need your help!

Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? Were looking for a Reporting Analyst with robust problem solving skills who can thrive in a fast paced, entrepreneurial workplace.

As Reporting Analyst, You Will
Be responsible for real-time reporting and diagnosing trends in key performance metrics
Generate weekly and daily KPI reports
Ensure employee data is current and accurate for assigned program
Work in partnership with Operational Leaders and Program Leadership

As Reporting Analyst, You Have
High School Diploma or equivalent is required
Experience in leadership and working in a supervisory role
Advanced knowledge of MS Word, Excel and Google Docs
Proficiency with formulas and pivot tables
Excellent communication skills
Ability to enter data with a high level of accuracy
Adaptability to learn a variety of software programs (such as Javascript)
Solid analytical and problem solving skills
Flexibility to work evenings and weekends if needed

📌 Reporting Analyst Hyderabad (India)
🏢 IntouchCX
📍 India