Technical Skills
Experience with Hadoop ecosystem: Oozie Workflow Manager, Apache Hive, Apache Spark.
Working knowledge of Apache Airflow, Managed File Transfer (MFT), and Jenkins CI/CD pipelines.
Familiarity with AWS cloud services (S3, EC2, EMR, CloudWatch) in a data platform context.
Experience with ITSM platforms, preferably ServiceNow ticket management, workflow configuration, SLA tracking.
Understanding of data pipeline architectures, batch processing, and CDP (Customer Data Platform) environments.
Exposure to Agentic AI / GenAI-assisted operations tools is a robust advantage.

Operational & Leadership Skills
5+ years of experience in IT/Data managed services or NOC settings, with at least 2 years in a team lead or coordinator role.
Demonstrated ability to manage rotational 247 support teams across multiple time zones.
Robust analytical skills for trend analysis, root cause investigation, and SLA reporting.
Excellent written and verbal communication; confident presenting to client stakeholders.
Proficient with monitoring and alerting platforms (Grafana, Splunk, CloudWatch, or equivalent).

📌 Lead Coordinator Pune
🏢 EXL
📍 Pune