About the Company:
PropFlo is a quick-growing, AI-powered PropTech SaaS company revolutionizing real estate sales and customer relationship management. Our platform combines AI, automation, and intelligent workflows to help real estate businesses manage leads, streamline operations, and deliver exceptional customer experiences. We foster a cooperative, high-performance culture where innovation, ownership, and continuous learning drive everything we do.
About the Role:
We are looking for a proactive and customer-focused Customer Success Executive to join our growing team in Hyderabad. This is a high-impact, client-facing role responsible for ensuring customers achieve maximum value from our platform while building long-term relationships. The ideal candidate possesses excellent communication, relationship management, and problem-solving skills, with the ability to coordinate effectively between clients, internal teams, and leadership.
Key Responsibilities :
Client Relationship Management: Act as the primary post-onboarding point of contact to build, nurture,



and maintain strong client relationships.
In office & Virtual Engagement: Conduct regular virtual and in-person client meetings to understand business needs, gather feedback, and monitor platform adoption.
Field Travel: Travel frequently to local client locations across Hyderabad to strengthen relationships, conduct business reviews, provide hands-on training, or resolve critical issues.
Cross-Functional Coordination: Gather customer requirements and collaborate with Product, Technology, and the Customer Success Head to ensure timely execution.
Growth & Retention: Identify upsell/cross-sell opportunities and drive contract renewals by ensuring customers realize continuous value.
Accountability & Documentation: Prepare and share Minutes of Meeting (MoM), track action items to closure, and maintain accurate records in the CRM.
Risk Mitigation: Proactively identify customer churn risks and escalate them appropriately

📌 Sr Customer Success Executive Hyderabad (India)
🏢 PropFlo AI
📍 India