Job DescriptionJob Title: Client Services Manager
nLocation: Hyderabad (100% Onsite only)
nShift: US Shift
nRole Overview
nThe Client Services Associate / Manager is responsible for managing day-to-day client operations and service delivery for assigned accounts. This role acts as a key liaison between clients and internal teams (Recruitment, Operations, Finance), ensuring SLA adherence, delivery quality, and a positive client experience.
nThe role requires robust coordination skills, attention to detail, and the ability to balance client expectations with organizational priorities.
nKey Responsibilities
nClient & Account Management
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Serve as the primary point of contact for assigned client accountsn
Manage day-to-day client communication, requirements, and updatesn
Ensure adherence to contractual SLAs and client processesn
Proactively manage escalations and issue resolutionn
nDelivery & Operations Support
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Partner with Recruiting teams to support demand fulfilmentn
Track open requirements, interviews, offers, and onboardingn
Ensure accuracy in ATS/VMS systems (tagging, updates, compliance)n
Coordinate with Operations, onboarding, and workforce experience teams as neededn
nReporting & Compliance
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Prepare and share regular client reports and dashboardsn
Maintain data accuracy for MIS, scorecards, and auditsn
Ensure compliance with internal policies and client guidelinesn
nCollaboration & Continuous Improvement
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Work closely with cross-functional teams to improve service deliveryn
Identify process gaps and suggest improvementsn
Contribute to team initiatives, trainings, and knowledge sharingn
nKey Performance Indicators (KPIs)
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SLA adherence and delivery timelinesn
Client satisfaction and feedbackn
Data accuracy and compliance scoresn
Fill ratio / delivery metrics (role/client-dependent)n
Escalation management effectivenessn