We're Hiring: Social Media, Influencer & Customer Engagement Manager | Gurugram
We are a medium-premium women's western wear brand based in Gurugram, looking for a hands-on Social Media, Influencer & Customer Engagement Manager to own our day-to-day brand communication across Instagram, WhatsApp, email, influencer collaborations, and customer engagement channels.This role is for someone who understands fashion, Instagram content, creator coordination, customer psychology, and repeat-customer communication — not a performance marketing role.What You'll Own:Plan and manage the monthly organic social media calendar (reels, stories, posts, carousels, styling videos)
Write captions, story text, reel hooks, and launch communication
Identify and manage relationships with fashion, lifestyle, and micro-influencers, from outreach to deliverables
Manage customer conversations across Instagram DMs, comments, and WhatsApp — styling suggestions, size guidance, product recommendations
Plan CRM communication for recent launches, back-in-stock alerts, festive collections, and repeat-purchase nudges
Maintain a warm, polished, feminine, and premium brand voice across every customer touchpoint
What We're Looking For:3–6 years of experience in social media, influencer marketing, customer engagement, CRM, brand communication,



or community management
Prior experience with fashion, apparel, lifestyle, beauty, retail, or D2C brands preferred
Robust understanding of Instagram, reels, stories, and creator-led content
Excellent written and spoken communication skills
Comfort with real customer conversations over Instagram, WhatsApp, and comments
Basic knowledge of Canva, Instagram Insights, WhatsApp business tools, or CRM/email platforms
To Apply, Please Share:Updated resume
Instagram pages or brands previously managed
Examples of influencer collaborations handled
Samples of captions, WhatsApp messages, emailers, or customer communication

Location: Gurugram (In office) | Monday–Saturday Experience: 3–6 Years Salary: ₹60,000 – ₹70,000 per month Note: This is not a performance marketing role. We are not looking for candidates whose primary experience is in paid ads, media buying, ROAS, Meta Ads, or Google Ads.
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📌 Crm & Social Media Coordianator Gurugram (India)
🏢 FASHION FOREVER
📍 India