1-Month Contract (Extendable)

Role summar

yOwn the overall solution design and technical direction of a Microsoft Dynamics 365 Contact Center implementation. You will define the target architecture, integration approach, setting and security design, and establish the build as a reusable, scalable foundation for subsequent phases. This is a design-ownership role, not a build role — you will set the standards the delivery team works to and be accountable for the architecture holding up under scale

.Key responsibilitie
sDefine and own end-to-end solution architecture for Dynamics 365 Contact Center, including channel, routing, and agent-experience desig
nDesign the integration architecture between D365 and surrounding enterprise systems; define API contracts and messaging pattern
sDefine workplace strategy, Dataverse security model, DLP policies, and ALM/deployment approac
hTranslate business and functional requirements into technical design artefacts (HLD/LLD, integration specs, security model




)Establish architecture and development standards; review the build for adherence and best practic
eAdvise stakeholders on platform capability, licensing implications, and scalability trade-off
sProduce reusable design patterns and documentation to serve as the foundation for later phase

sMandatory skill
sDynamics 365 Contact Center solution architecture — demonstrable design ownership on at least one implementatio
nDynamics 365 Customer Service and Omnichannel — case management, queues, unified routing, work streams, SLAs, knowledge management, and channel configuration (chat, email, voice
)Azure Communication Services (ACS) — voice channel design, telephony integration, IV
REnterprise integration architecture and API desig
nSecurity, governance, and workplace strategy — Dataverse security model, DLP, AL
MPower Platform architectur
eRequirements analysis and solution desig

n

📌 Solutions Architect Gurugram
🏢 StarZen
📍 Gurugram