Skip To Job Description

View All Jobs

View Our Website

Welcome to Ubiquity's Career Page!

At Ubiquity, we bring together sharp minds, passionate hearts, and unstoppable drive to create extraordinary outcomes.

Explore our open positions and find the role that matches your skills and ambitions. Let's build your future, together.

Call Center Agent

Guatemala

Full Time

Student (High School)

Share

Job Title: Customer Care Representative Responsibilities:

 Be customer obsessed.
 Manage each contact interaction with our customers satisfaction as your number one priority.
 Identify customers needs, clarify information, research every issue and provide solutions.
 Inform customer by explaining procedures; answering questions; providing information.
 Deliver on commitments, do what you say you will do.
 Resolve the customer issue same day, at most within 24 hours.
 Always provide correct information to the customer. Listen carefully to understand the true customer question.
 Interact with customer by asking probing questions to identify customer needs and properly solution Requirements:
 High School diploma or equivalent required.
 Passion for delivering a stand-out customer experience.
 Excellent verbal and written communication skills.
 Utilize various online systems to satisfy customer concerns
 English proficiency B2 – C1
 Ability to ask probing questions and problem resolution skills.
 Utilize online knowledge bases in real time during customer interaction to ensure proper processes are followed and customer is satisfied.
 Ability to follow instructions for specific customer resolutions tasks.
 Ability to work in within a high-pressure setting and maintain a positive interaction for the customer.
 Intermediate proficiency with PC navigation while providing exceptional customer service. (Office, G suit)
 Ability to read, write, speak and understand the English language in a business environment.
 Experience in a call center industry preferred.
 Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.




 Ability to work in multiple online systems at once

Share Apply

Apply for this position

Required*

// GTM Values For A/B Testing var EXP1_TWO_STAGE_APPLY_ENABLED = false; var EXP1_TWO_STAGE_APPLY_CHOSEN = false; window.resumeRequired = true;

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*

Submit Application

This website uses cookies and other analytics technologies.

By selecting Allow, you consent to the recording, use and sharing of your website activity by this website and its service providers.

AllowReject All

Powered by

// Define Google Tag Manager script function runGoogleTagManagerScript() const gtmScript = document.createElement(script); gtmScript.async = true; gtmScript.src = https://www.googletagmanager.com/gtm.jsid=GTM-H9NR; const firstScript = document.getElementsByTagName(script)[0]; firstScript.parentNode.insertBefore(gtmScript,firstScript); // Set tracking consent to denied by default window.dataLayer = window.dataLayer || []; function gtag() dataLayer.push(arguments); gtag(consent, default, ad_user_data: denied, ad_personalization: denied, ad_storage: denied, analytics_storage: denied, wait_for_update: 500, ); dataLayer.push(gtm.start: new Date().getTime(), event: gtm.js); window.googleTagManager = window.dataLayer; // If consent has already been granted, load Google Tag Manager if (localStorage.getItem(trackingConsentGranted) === true) runGoogleTagManagerScript(); function grantConsent() // Store tracking consent preference and push update to Google Tag Manager localStorage.setItem(trackingConsentGranted, true); function gtag() googleTagManager.push(arguments); gtag(consent, update, ad_user_data: granted,



ad_personalization: granted, ad_storage: granted, analytics_storage: granted ); // Load Google Tag Manager runGoogleTagManagerScript(); function denyConsent() // Store tracking consent preference and do not load Google Tag Manager localStorage.setItem(trackingConsentGranted, false); $([data-track-share-click]).click(function () googleTagManager.push( event: gaEvent, eventCategory: Share Job, eventAction: Click, eventLabel: $(this).data(track-share-click) + Share ); ); function initializeGainsightPX() // Get current page URL var currentURL = window.location.href; // Check if URL contains /apply/confirm/ if (currentURL.includes(/apply/confirm/)) return; // Exit function, do not proceed with initialization // Check to see if user id exists in sample population loading Gainsight PX var sessionID = fd4c28f3aef0f0d74437243ef32e66d0; var visitorType = guest; var samplePercentage = 1; var accountId = customer_20250117134646_8UULVYCYPWR66NNH; var accountName = ubiquityglobalservices; // Format signUpDate as YYYY/MM/DD const today = new Date(); const signUpDate = today.getFullYear() + / + String(today.getMonth() + 1).padStart(2, 0) + / + String(today.getDate()).padStart(2, 0); if (visitorType !== guest || __IdSampler.isIdInSamplePopulation(sessionID, samplePercentage)) // Load Gainsight Script (function (n, t, a, e) let i = aptrinsic; n[i] = n[i] || function () (n[i].q = n[i].q || []).push(arguments); ; n[i].p = e; let r = t.createElement(script); r.async = true; r.src = a + a= + e; let c = t.getElementsByTagName(script)[0]; c.parentNode.insertBefore(r, c); )(window, document, https://web-sdk.aptrinsic.com/api/aptrinsic.js, AP-D0FHNVQROUMO-2); // Send custom attributes including Account ID and Account Name aptrinsic(identify, id: sessionID, role: Visitor, signUpDate: signUpDate , id: accountId, name: accountName ); // Initialize Gainsight PX if the URL condition is met initializeGainsightPX(); window.NREUM||(NREUM=);NREUM.info=beacon:bam.nr-data.net,licenseKey:(phone hidden),applicationID:29127175,transactionName:ZAcBYxEEXxICBkVRDV1NIEIQEV4MTARBSA5KTRNYEAxFCAwL,queueTime:0,applicationTime:120,atts:SEAWFVkeTE1BBBMCGU4f,errorBeacon:bam.nr-data.net,agent:'

📌 Call Center Agent - Ubiquity Global Services, Inc. - Career Page (India)
🏢 Ubiquity Global Services
📍 India