Job Description

Lead end-to-end transition and transformation programs for global insurance clients, ensuring a seamless move of processes, people, and technology into steady-state operations. Own multi-workstream delivery, stakeholder alignment, governance, reporting, and risk management while leading cross-functional teams and partnering with senior client stakeholders to deliver successful outcomes.Key ResponsibilitiesLead complex transitions across workstreams (process, people, technology, knowledge transfer, stabilization).Create and manage project plans, charters, RAID logs, and transition documentation.Coordinate across operations, technology, HR, finance, compliance, and vendor teams.Ensure milestones, deliverables, SLAs, and KPIs are achieved per contractual commitments.Monitor progress, manage dependencies,



and escalate/mitigate risks and issues proactively.Manage scope/change control and ensure contract adherence.Drive smooth handover from transition to steady-state operations.

Qualifications

Required Experience & Qualifications10–14+ years of project or transition management experience.Proven delivery of multi-workstream transitions in global operations.Strong client-facing leadership with senior stakeholders (Director/VP/CXO).Insurance operations transition experience strongly preferred.Exposure to F&A; transitions (RTR/PTP/OTC) beneficial.PMP / PRINCE2 / Agile certifications preferred.Experience managing global, distributed teams.Solid commercial, financial, and contractual management skills.

📌 Senior Director - Transition (Insurance)5W (Pune)
🏢 Wns Global Services
📍 Pune