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Soft Collections

Honduras

Full Time

Student (High School)

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A Soft Collections Representative is responsible for contacting customers with overdue accounts using a friendly, empathetic, and customer-focused approach. The primary goal is to recover outstanding payments while maintaining a positive customer experience and protecting the company's reputation.

Key Responsibilities:

- Make outbound reminder calls, emails, or messages to customers with past-due balances.

- Use a polite and supportive tone to understand the customer's situation and identify reasons for non-payment.

- Offer flexible payment solutions such as payment plans, partial payments, or due-date extensions (based on company policy).

- Record all interactions and outcomes accurately in the system.

- Follow internal scripts and compliance standards.

- Escalate accounts to the Hard/Final collections team when necessary.

- Meet daily/weekly productivity and recovery targets.

Skills and Qualities:

- Strong communication and active listening skills.

- Customer service mindset with empathy and patience.

- Ability to negotiate while staying respectful and professional.

- Good organization and documentation skills.

- Basic understanding of billing, payments, and account management.

Overall Goal:
To help customers bring their accounts up to date in a non-aggressive, relationship-focused manner that builds trust and encourages future timely payment

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📌 Soft Collections - Ubiquity Global Services, Inc. - Career Page (India)
🏢 Ubiquity Global Services
📍 India