Roles and Responsibilities
- Handle international calls from UK customers, providing excellent customer service to resolve their queries and concerns.
- Process patient billing, insurance claims, and other financial transactions accurately and efficiently.
- Utilize solid communication skills to effectively communicate with patients, healthcare providers, and internal teams.
- Maintain accurate records of all interactions using CRM software.
- Meet performance targets for quality metrics such as first call resolution rate, average handling time, etc.
Desired Candidate Profile
- 1-4 years of experience in an International Voice Process (IVP) environment or similar industry.
- Proficiency in handling US voice process calls with a focus on AR calling and us healthcare processes.
- Strong understanding of medical billing procedures and regulations related to healthcare services.
- Excellent English language proficiency with ability to understand complex medical terminology.
📌 International Voice Process Executive (Noida)
🏢 Experis
📍 Noida