Job Summary

Role Overview: NTT Data is seeking a agile and experienced ServiceNow Solution Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.

Key Responsibilities

- Advisory Strategic Consulting
- Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
- Develop platform roadmaps aligned with business goals and technical priorities.
- Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
- Design and implement governance models, KPIs, and process improvement frameworks.
- Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
- Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.

- Technical Implementation Platform Expertise

- Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB,



Discovery, HRSD, and more.
- Perform health scans, technical debt analysis, and platform scalability assessments.
- Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
- Ensure platform conformance to best practices and licensing strategies.

- Proposal SOW Development

- Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
- Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
- Support pricing strategies and resource planning for advisory and implementation phases.

Qualifications

- 5+ years of hands-on ServiceNow experience across multiple modules.
- 2+ years of advisory consulting and technical delivery.
- Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
- Experience in proposal writing, SOW creation, and client presentations.
- Demonstrated ability to lead client workshops and translate business processes into technical solutions.

Certifications

- Senior ServiceNow certifications CSA, CIS (ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation
- Excellent communication and stakeholder engagement skills.

Job Details

- Job Title: ServiceNow - Solution Architect, Enterprise / Platform Architect
- Location: Delhi, India
- Role Type: Onsite

📌 Digital Solution Consultant Sr. Analyst (New Delhi)
🏢 NTT DATA Business Solutions
📍 New Delhi