Job Summary

We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.

Req Details

Req ID: phone_number

Location: On-site (as required)

Job Type: Full-Time

Responsibilities

- Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and industry best practices.
- Provide strong hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
- Strong knowledge of CSM data models, case lifecycle, and customer workflows.
- Architect and manage real-time integrations with CRM, finance systems, and third-party platforms
- Demonstrate proficiency in REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows.
- Integrate ServiceNow with CRM systems, ERP platforms, financial systems, and external applications.




- Oversee interoperability and ensure seamless data flow across platforms.
- Apply working knowledge of ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Required Qualifications

- Bachelors or Masters degree in Computer Science, Information Technology, or related field.
- 8+ years of experience in ServiceNow and 4+ years of CSM experience.
- Proven track record of successful ServiceNow implementations in enterprise environments.

Certifications

- Should be CIS CSM certified.

Skills Competencies

- Solid understanding of ServiceNow architecture and data model.
- Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
- Experience with Agile methodologies and DevOps practices.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.

📌 ServiceNow - Technical Consultant_CMDB Administrator (New Delhi)
🏢 NTT DATA Business Solutions
📍 New Delhi