Job Summary

VCC-VSPC Support Engineer is expected to bring a high level of technical knowledge of both 3rd party and Veeam products, communicate effectively, collaborate efficiently with other team members to improve team knowledge and maintain a high level of customer satisfaction, as well as provide technically complex client support for Veeams products via the telephone and email.

What Youll Do

- Provide in-depth/expert technical support and troubleshooting for Veeam Softwares clients via telephone, email, and web conferencing.
- Analyze, diagnose, and provide solutions and/or workarounds to Virtualization software, operating systems, networks, and applications in relation to Veeam software product problems/questions.
- Maintain strong customer rapport and excellent, timely communication.
- Communicate effectively with Sales Representatives and Account Managers.
- Be the point of contact and maintain on-call responsibilities for high priority, highly complex issues.
- Contribute to documentation to build Veeams knowledge base.
- Operate in an environment with frequent changes, as well as stressful situations.
- Routinely train and mentor less experienced engineers.
- Perform other duties as assigned.

What Youll Bring

- Three (3) or more years of VMware or Microsoft virtualization technology experience.
- Three (3) or more years Windows infrastructure experience, specifically IIS, Exchange, SQL, and Domain Controller.




- Strong networking background required.
- VCP/MSCE or similar level certification desired.
- Three to five (3-5) years of Windows and Linux server administration and troubleshooting experience.
- Five (5) years of client or customer support (Level II or Level III) with demonstrated problem resolution skills.
- Exceptional communication skills (verbal and written).
- At least one year in the role of Veeam Support Specialist Engineer or equivalent for Veeam Availability Suite.
- Impeccable performance and recognition, and exceeding KPI requirements and other expectations for the previous role in the past period.

What Youll Get

- 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical coverage for you and up to four dependents
- Life, accident, and disability insurance with enhanced coverage
- Annual flexible wellbeing allowance for physical and mental wellness
- Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
- Meal, fuel, and transportation benefits based on work arrangement
- Daycare reimbursement and protected cab facility for eligible employees
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, OReilly), mentoring, workshops, and learning events like our annual Global Day of Learning

📌 Specialist Engineer, Technical Support, VCC/VSPC (Bengaluru)
🏢 Veeam Software
📍 Bengaluru