Role & responsibilities

- Provide L2/L3 support for production applications and ensure SLA adherence
- Analyze and resolve production incidents, defects, and service requests
- Perform root cause analysis (RCA) and implement preventive measures
- Write and optimize SQL/PLSQL queries for troubleshooting and data fixes
- Develop and maintain shell scripts for automation and monitoring
- Work closely with development, database, and infrastructure teams
- Monitor application health and proactively identify issues
- Participate in change management, release deployments, and maintenance activities
- Ensure adherence to ITIL processes and documentation standards

Mandatory Skills:

- Solid hands-on experience in PL/SQL (Advanced querying, procedures, functions, performance tuning)
- Good knowledge of Unix/Linux commands and environment
- Experience in Application Support / Production Support
- Knowledge of ITIL processes (Incident, Problem, Change Management)
- Hands-on experience in Shell Scripting (Bash scripting)

Preferred candidate profile :

- Knowledge of Oracle Database / DBA concepts
- Basic understanding of Java
- Experience with monitoring tools and job scheduling tools

📌 Partner Billing (Bengaluru)
🏢 Infosys
📍 Bengaluru