Delivery Lead (Remote)

Position: Delivery Lead

Experience: 10+ Years

Work Location: Fully Remote

About Us

MCS is a bootstrapped, fully remote IT services company of 60+ people, serving clients globally across 30+ countries. We build custom software solutions - web and mobile applications, AI solutions, and digital products for businesses across retail, fintech, education, healthcare, travel, and more.

As we scale our delivery function, were looking for a Delivery Lead who ensures our projects are delivered on time, our BAs are working with precision, and our clients always know where things stand.

About The Role:

This is a full-time remote role for a Delivery Lead with 10+ years of experience. Youll act as the supervisory layer between our BA team, engineering team, and clients - ensuring that requirements are accurately captured, Jira tickets are well-defined and actionable, and delivery stays on track across engagements.

Work Shift:

2PM - 10PM IST. Our dev team typically wraps by 8:30 PM - the 10 PM window covers occasional client requests, not late nights as a norm. Were open to discussing shift timings based on the candidates sensibility and accountability on projects.

What Youll Do:

- Review Jira tickets created by the engineering team and BAs - ensuring they are accurate, well-defined, and actionable before development begins

- Supervise and hand-hold the BA team - ensuring business requirements are properly captured and broken into small, executable tasks in Jira

- Attend client calls to monitor project progress, understand client expectations,



and flag any gaps between what was promised and what is being delivered

- Identify and resolve blockers early - keeping BAs unblocked and delivery timelines intact

- Ensure quality gates are respected at every stage - nothing ships to a client without the right checks in place

- Maintain visibility on all active projects - leadership should be able to ask you the status of any engagement at any time and get a clear, accurate answer

- Support BAs in translating complex client requirements into transparent, well-scoped tasks

- Flag risks, scope creep, and delivery concerns to leadership before they become problems

What You Bring:

- Min. 10 years of experience in delivery management, project management, or a senior BA role in IT services or custom software

- Deep familiarity with Jira - you can review a ticket and immediately tell if its well-written or not, and you know how to fix it

- Experience in supervising or mentoring BAs or junior PMs - youve guided others in requirement gathering and task breakdown before

- Strong attention to detail - you catch gaps in requirements before they cause mid-sprint confusion





- Self-directed in a fully remote environment - you manage your own workload without needing to be chased

Good to have:

- Experience in writing or reviewing JQL (Jira Query Language) for custom filters and reports

- Exposure to AI or digital transformation projects

- PMP, PRINCE2, or Scrum Master certification

What Success Looks Like In This Role:

- Jira tickets are never vague - every task that goes into development is clear, scoped, and actionable because you reviewed it first

- No client ever wonders whats happening on their project - because youve already sent an update or flagged a concern

- Delivery timelines are respected - not because everything always goes perfectly, but because blockers are caught and communicated early

- Leadership can ask you the status of any active project at any moment and get a precise, confident answer

- Over time, the BA team needs less hand-holding - because your coaching has built their capability

What We Offer:

- A team that genuinely cares - about the work, about clients, and about each other

- 22 paid leaves. Alternate Saturdays and Sundays off

- Fully remote - work from anywhere in India, provided you can collaborate during shift hours and meet our data security standards

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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