Roles & Responsibilities

- Provide strategic leadership for enterprise-scale Sales support Operations across
geographies and client portfolios

- Own the overall operating model for Inside Sales, Sales Support, quote-to-cash support,
and related transformation programs

- Lead large multi-layered organizations through senior managers and assistant managers
while ensuring service stability and business continuity

- Define long-term growth, capability, automation, and transformation roadmaps aligned to
client and organizational objectives

- Drive P&L; thinking through productivity, margin improvement, cost optimization, and
value realization initiatives

- Sponsor large-scale digital transformation, AI, analytics, and workflow modernization
programs across sales operations

- Serve as executive escalation point for critical client, commercial, compliance, and
delivery issues

- Lead executive governance with client leadership and present business outcomes, risks,
roadmap, and innovation opportunities

- Drive workforce strategy including location strategy, pyramid optimization, succession
planning, and leadership development

- Build domain-led differentiated solutions for renewals, expansions, due diligence, and
new deal pursuits





- Govern enterprise KPI, SLA, CSAT, risk, audit, and compliance performance across the
portfolio

- Establish strong operating mechanisms for forecasting, capacity planning, talent
planning, and performance management

- Champion process excellence, standardization, knowledge management, and scalable
operating practices

- Identify strategic revenue opportunities, cross-sell levers, and client value-creation
opportunities

- Mentor senior leaders and create a high-performance culture focused on innovation,
governance, and client centricity
Technical Requirement

- Worked in Hi-Tech component manufacturing/ distribution Industry or Telecom Industry
within BPM environment and possess deep understanding on QTC domain

- Executive-level client engagement and stakeholder management skills

- Solid commercial, financial, and operating model acumen

- Proven track record in large-scale transformation, automation, and organization design

- Expertise in governance, risk management, and business growth enablement
Educational Requirement
Graduate
Preferred Skills
BPM->Leadership - JL6A
Service Line
BPO Service Line

📌 Senior Lead - Client Operations & Services (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru