Roles & Responsibilities

- Handle inbound phone and chat interactions confidently and collaboratively.

- Understand customer needs quickly, uncover sales opportunities, and guide customers through the next best action.

- Close sales by explaining Microsoft hardware and software perks, clarifying objections, and building trusted-advisor credibility.

- Schedule follow-ups based on purchase intent and agree clear next steps with customers.

- Capture Voice of Customer and Voice of Business feedback for continuous improvement.
Technical Requirement

- Proven sales orientation, ideally with at least two years of Pre-sales or Tele-sales experience.

- Experience with consumer customers preferred, with 3C product experience an advantage.





- Native or near-native proficiency in the supported language and strong market cultural awareness.

- Strong verbal and written communication skills, including typing proficiency of approximately 55 WPM in English or equivalent local language.

- Good understanding of applications, CRM/sales tools, Microsoft products, hardware solutions, and primary competitors.
Additional Responsibility
Total Exp - 2-4 Years
Education - Any Graduate
Location - Bangalore/Hyderabad
Shifts - Night Shifts (24/7 - Flexible shifts)
Educational Requirement
Graduate
Preferred Skills
Customer Service
Service Line
BPO Service Line

📌 Technical Process Specialist (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru