11 Sep
|
Infosys BPM
|
Bengaluru
11 Sep
Infosys BPM
Bengaluru
Roles & Responsibilities
"Lead day-to-day nearshore operations for P2R workstreams based in d
Act as on-the-ground interface for Client stakeholders (Ops, Process, IT, Business)
Support escalations, urgent issue resolution & cross-country coordination
Ensure delivery alignment with KPIs, SLAs & compliance requirements
Interlock with India Location Lead for capacity planning & delivery alignment
Support TSM, Catalog, Contracting & PR teams with regional insights & market nuances
Represent the engagement in onsite governance forums & operational workshops
Support process improvement, automation pilots & transformation activities"
Educational Requirement
BCom
Preferred Skills
Sourcing & Procurement
Service Line
BPO Service Line
📌 Senior Operations Manager (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru