AlphaSense is hiring for the role for Order Processing Analyst!

Responsibility of the Candidate:

- Process the recent and renewal orders.
- Validate the opportunity and contact information, and flag and resolve any discrepancies.
- Turn on client access and confirm the opportunity for the further processing (i.e. sending the invoices)
- Initiate and support various departmental projects.
- Resolve customers’ queries and concerns.
- Track communication in our CRM for transparency and auditability of casework.
- Focus on improving customer satisfaction by delivering timely, accurate, and quality services.
- Suggest process and system enhancements to increase efficiency.
- Assist with special projects as assigned.

Requirements

- A customer-focused individual,



who has experience in supporting the customers through an email ticketing system, chat, and/or phone calls.
- Have an ability to execute, act tactically and write effectively.
- Have a desire to learn and absorb information to make connections and drive productivity.
- Possess strong analytical, critical thinking, and problem-solving abilities.
- Proficient in Microsoft Office Suites (especially in Excel)
- Salesforce or any CRM tools experience is a plus.
- Experience in a high change, rapidly growing business is a plus

📌 Order Processing Analyst (Pune)
🏢 Recognized
📍 Pune